India - Road ahead

'...The good news is that the dynamism of India’s business community will likely swell. Companies have embraced the concept of scale and are investing ambitiously in expansion. The importance of research and development is also being understood by India Inc., with pharmaceutical companies — such as Sun Pharma and Nicholas Piramal — leading the way by hiving off their research labs into independent companies. Companies are also focusing on customer satisfaction, with many making huge investments in the hard and soft elements that win consumer loyalty.'

Read the complete Businessworld magazine foreword here.


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