The customer with the shoe

My unabashed admiration for the man grows sky high. When he gets a pair of shoes thrown at him, he reacts and how! First he sways out of the way, he then waves off his lead Secret Service agent, who was prepared to extract him from the room, and finally he quips, "All I can report is it is a size 10".

Sure, customers may not get around to throwing shoes, but at times they come pretty close! Customer engagements can get downright dangerous. At such times its important for service personnel to get their response sequence right. Duck, laugh it away and get your wit flowing. Helps get back into shape pretty quick to face the next customer in line. :)