Shut up n' Listen!

'To every thing there is a season, and a time to every purpose under the heaven,
A time to be born, and a time to die...
A time to rend, and a time to sew;
A time to keep silence, and a time to speak...'

- Ecclesiastes 3

Jharna tells me that at times I must listen, inside and outside the classroom. And stop the urge to speak. I agree. Many a times its just about listening. Doesn't matter whether I think what's being said is important or not, its just about lending a ear. Also helps stem the tide of flawed judgements. Remember, this is quite a 'moment of truth'.

Customers too should never have their conversations interrupted even if you think they 'waste' your time with their ramblings (Of course, there are exceptions!). Its about lending a ear. Its about the lent ear making a sale. The more customers talk, the more you know them. The more the opportunity for you to pitch the brand as the perfect solution.

My lesson? Its the same in classrooms too, packed to capacity with my customers!


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